{"id":17619,"date":"2020-11-18T10:57:11","date_gmt":"2020-11-18T10:57:11","guid":{"rendered":"https:\/\/wooddesigner.org\/?post_type=ht_kb&#038;p=17619"},"modified":"2023-10-18T13:19:59","modified_gmt":"2023-10-18T12:19:59","slug":"uninstall-move-software","status":"publish","type":"ht_kb","link":"https:\/\/wooddesigner.org\/help-centre\/uninstall-move-software\/","title":{"rendered":"How do I uninstall and move my software to a new computer?"},"content":{"rendered":"<h2 class=\"wp-block-heading\">PolyBoard, StairDesigner, OptiCut and OptiNest<\/h2><h3 class=\"wp-block-heading\">Please read before you start!<\/h3><ul class=\"wp-block-list\"><li>Our license transfer and reactivation service is reserved exclusively for Premium Support subscribers, an offer for which is included with your order<\/li>\n\n<li>This advice and service applies to holders of the most recent major version; <a href=\"https:\/\/wooddesigner.org\/contact\/\">contact us<\/a> for advice on previous versions<\/li><\/ul><h3 class=\"wp-block-heading\">1. Back up your settings<\/h3><ul class=\"wp-block-list\"><li>Make sure you have backed up your settings before uninstalling the software; see <a href=\"https:\/\/wooddesigner.org\/help-centre\/save-and-restore-settings\/\">How do I save and restore my settings?<\/a><\/li><\/ul><h3 class=\"wp-block-heading\">2. Install the free\/demo version on the new computer<\/h3><ul class=\"wp-block-list\"><li>Download the latest version of the software from our website and install on your new computer (contact us for a link if you are installing an old version of the software)<\/li>\n\n<li>Export the User Code as a .txt file to your desktop<\/li>\n\n<li>See <a href=\"https:\/\/wooddesigner.org\/help-centre\/activate-the-software\/\">How do I activate my software?<\/a> for details<\/li><\/ul><h3 class=\"wp-block-heading\">3. Uninstall the software from the old computer<\/h3><ul class=\"wp-block-list\"><li><strong>Important!<\/strong> Do not uninstall the software as you normally would with Windows<\/li>\n\n<li>Go to the Start menu &gt; All applications list<\/li>\n\n<li>Go to Boole &amp; Partners &gt; Uninstall <em>name of software<\/em><\/li><\/ul><figure class=\"wp-block-image size-full\"><a href=\"https:\/\/wooddesigner.org\/wp-content\/uploads\/2022\/05\/windows-11-uninstall.png\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"482\" src=\"https:\/\/wooddesigner.org\/wp-content\/uploads\/2022\/05\/windows-11-uninstall.png\" alt=\"uninstall software\" class=\"wp-image-21748\" srcset=\"https:\/\/wooddesigner.org\/wp-content\/uploads\/2022\/05\/windows-11-uninstall.png 320w, https:\/\/wooddesigner.org\/wp-content\/uploads\/2022\/05\/windows-11-uninstall-199x300.png 199w, https:\/\/wooddesigner.org\/wp-content\/uploads\/2022\/05\/windows-11-uninstall-33x50.png 33w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><\/a><\/figure><ul class=\"wp-block-list\"><li>This will generate an Uninstall Code as a .txt file, saved to your desktop<\/li><\/ul><h3 class=\"wp-block-heading\">4. Send us your 2 codes<\/h3><ul class=\"wp-block-list\"><li>Please email us your Uninstall Code and your new User Code<\/li>\n\n<li>We will process these and send you back an Activation Code for your new computer<\/li>\n\n<li>Remember to restore your settings if required<\/li><\/ul><h3 class=\"wp-block-heading\">Problems uninstalling?<\/h3><p><strong>Unable to output the Uninstall Code?<\/strong><\/p><p>You may be unable to generate an Uninstall Code due to a hard drive failure for example.<\/p><p>If so, once the computer is repaired install the free\/demo version and send us the User Code from this computer as well as the new computer.<\/p><p><strong>No Uninstall.exe file present<\/strong>?<\/p><p>This file may have been incorrectly identified by your computer\u2019s antivirus software as malicious. We have seen examples of this with old versions of our software used in conjunction with recent antivirus software updates.<\/p><p>You should be able to restore this file from within your antivirus software settings. On occasions it will also be necessary to temporarily disable your antivirus.<\/p><p>Please contact us if you need further assistance.<\/p><h2 class=\"wp-block-heading\">VCarve Pro<\/h2><p>Uninstall VCarve using the standard Windows Apps &amp; features settings.<\/p><p>Then log in to your Vectric customer portal to download and install the software again.<\/p><p>Please also note our <a href=\"https:\/\/wooddesigner.org\/terms-and-conditions\/\">terms and conditions<\/a> for further information.<\/p>","protected":false},"excerpt":{"rendered":"<p>PolyBoard, StairDesigner, OptiCut and OptiNest Please read before you start! 1. Back up your settings 2. Install the free\/demo version on the new computer 3. Uninstall the software from the old computer 4. Send us your 2 codes Problems uninstalling? Unable to output the Uninstall Code? You may be unable to generate an Uninstall Code&hellip;<\/p>\n","protected":false},"author":54,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[177],"ht-kb-tag":[],"class_list":["post-17619","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-installation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I uninstall and move my software to a new computer? - WOOD DESIGNER<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wooddesigner.org\/help-centre\/uninstall-move-software\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I uninstall and move my software to a new computer? - WOOD DESIGNER\" \/>\n<meta property=\"og:description\" content=\"PolyBoard, StairDesigner, OptiCut and OptiNest Please read before you start! 1. 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