Post a message

1. Log in

You can do this by clicking on LOGIN in the top navigation menu, or directly within the forum as shown below:

Please note: you will need a Premium Support subscription to post on the forum. This is included with all software orders.

Alternatively click here to sign up for Premium Support

2. Go to one of the Technical Support forums

Click on the name of the forum that's most relevant to your query.

3. Click on the Add Topic button

Please note: you will only see this button when you are in one of the Technical Support forums.

This button is not visible if you are at the top level of the forum.

4. Write your message

Write a title for the topic of your message.

Write the message itself.

You can add formatting to your message if you wish, using the toolbars above the message box.

5. Upload attachments to your message

Below the message window and on the left is an Upload Attachments button.

Click on this to open the uploads window:

Click on Add Files and select the files to upload from your computer.

Click on Start Upload to complete the process.

Please note: don't forget to press Start Upload, just selecting your files won't add them to your message.

Click here for more details

6. Post your message

Click on the Submit Topic button to the right and below the message window:

This publishes your new message as a new topic.

Reply to a message

Make sure you are logged in and viewing the topic you would like to reply to.

Click on the Add Reply button above the last message and on the right:

A message window opens for you to type your message into.

Once complete click on the Submit Reply below the message box and on the right:

This adds your message to the topic.

Find out when someone replies to your message

By default you will receive a notification email when someone replies to your message.

Please don't reply to that email itself, instead click on the link in the email to go back to the forum and reply there.

Need further help?

Please contact our Customer Support Team who can further help you to get started.

You can even create a quick video in a couple of minutes with the right tools.

Upload attachments

When you click on 'Add Topic', you'll see a button called 'Upload Attachments' near the bottom of the screen, which allows you to add images and design files.

Click on Add Files and select the files to upload from your computer.

Click on Start Upload to complete the process.

Please note: don't forget to press Start Upload, just selecting your files won't add them to your message.

Zip multiple files

If you are uploading multiple files, you can also compress them in a zip folder and upload this single folder.

Windows includes it's own zip tool to help you with this.

Right-click on the file or folder.

Move your cursor over the “Send to” option. This will open a new submenu. Select “Compressed (zipped) folder”.

Maximum image size

• File size = 0.2 MB
• Image size = 600 pixels wide x 1000 pixels high

Resizing images

If you don't have something like Photoshop Elements or another image editing package on your computer, search for 'image resizer' in your browser, and you'll find some easy to use online services.

Here's a well known one: picresize.

Screen shots

Although you will sometimes want to upload your design files for other members to save, open and feed back on, another way to quickly show your design work, or highlight something your software does, is to create an image or video of your computer screen.

Use the 'Print Screen' button on your keyboard and resize the image if necessary.

Alternatively try free or cheap image capture tools like Capture or Snagit, both by TechSmith.

Videos

Snagit (and other tools) allow you to capture short videos.

You can copy/paste the video link into your post, a really good way to explain your point.

Thanks for reading!