Help Centre installation advice | WOOD DESIGNER https://wooddesigner.org/help-categories/installation/ Thu, 19 Sep 2024 13:04:45 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://wooddesigner.org/wp-content/uploads/2020/07/wooddesigner-icon-512-100x100.png Help Centre installation advice | WOOD DESIGNER https://wooddesigner.org/help-categories/installation/ 32 32 Upgrade from OptiNest 2 to 3 https://wooddesigner.org/help-centre/optinest-upgrade/ Thu, 14 Mar 2024 12:34:44 +0000 https://wooddesigner.org/?post_type=ht_kb&p=26694 If you wish to save and restore your settings in OptiNest 3 or above only, please read the FAQ: How do I save and restore my settings? Save and restore your settings In OptiNest 3 go to Tools menu > Options > Restore OptiNest 2 settings. PolyBoard (optional) Only applicable if you use OptiNest with…

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]]> How do I update my software? https://wooddesigner.org/help-centre/update-software/ Mon, 09 May 2022 11:18:43 +0000 https://wooddesigner.org/?post_type=ht_kb&p=21742 PolyBoard, StairDesigner, OptiCut and OptiNest We advise that you keep your software up to date to benefit from new features, bug fixes and security updates. New models we release will also require the latest version. Minor or intermediate updates (e.g. PolyBoard 7.01 to 7.02) are free of charge. You do not need to uninstall your…

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]]> How do I update my Quick Design libraries? https://wooddesigner.org/help-centre/update-quick-design-libraries/ Mon, 31 Jan 2022 18:37:50 +0000 https://wooddesigner.org/?post_type=ht_kb&p=21406 This advice is for current users of PolyBoard and StairDesigner who already have a version of the Quick Design libraries installed. Before updating! Save your settings: advice here. If you download a new version of the libraries you are not actually updating your current version, you are simply installing the latest version. This new install…

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]]> How do I save and restore my settings? https://wooddesigner.org/help-centre/save-and-restore-settings/ Wed, 18 Nov 2020 11:08:51 +0000 https://wooddesigner.org/?post_type=ht_kb&p=17628 We strongly recommend that you regularly back up your files and settings, and always when moving your licence to a new computer or updating the software. Back up of your models/design files is not part of the process outlined here. Simply create a copy of all design files in a secure remote location. PolyBoard, StairDesigner,…

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]]> My anti virus software is blocking my software install. What do I do? https://wooddesigner.org/help-centre/anti-virus-software-blocking-install/ Wed, 18 Nov 2020 11:02:46 +0000 https://wooddesigner.org/?post_type=ht_kb&p=17624 Some anti virus software, notably Norton, stops .exe files being downloaded so you cannot install our software. Firstly, please make sure you have the latest update for your anti virus software. If you are still experiencing problems, you can revise your anti virus settings to accept our files and the folder where our files are…

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]]> Windows is asking me what application to use to open my software. What do I do? https://wooddesigner.org/help-centre/windows-what-application/ Wed, 18 Nov 2020 11:01:29 +0000 https://wooddesigner.org/?post_type=ht_kb&p=17622 Sometimes your browser, most notably Internet Explorer, will strip out the file extension of some downloads. This can happen in particular with .exe files which we use for installing our software. If a message pops up asking you what programme or application to use to open your software download, this is probably because the file…

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]]> How do I uninstall and move my software to a new computer? https://wooddesigner.org/help-centre/uninstall-move-software/ Wed, 18 Nov 2020 10:57:11 +0000 https://wooddesigner.org/?post_type=ht_kb&p=17619 PolyBoard, StairDesigner, OptiCut and OptiNest Please read before you start! 1. Back up your settings 2. Install the free/demo version on the new computer 3. Uninstall the software from the old computer 4. Send us your 2 codes Problems uninstalling? Unable to output the Uninstall Code? You may be unable to generate an Uninstall Code…

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]]> Can I install the software on multiple computers? https://wooddesigner.org/help-centre/install-software-multiple-computers/ Wed, 18 Nov 2020 10:50:38 +0000 https://wooddesigner.org/?post_type=ht_kb&p=17614 PolyBoard and StairDesigner Do you need to have several people working on PolyBoard or StairDesigner at the same time, or need access to the software in multiple locations? You can install the free version on as many computers as you want. The free version includes full design capabilities. It enables you to do everything except output…

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]]> What are the software system requirements? https://wooddesigner.org/help-centre/software-system-requirements/ Wed, 18 Nov 2020 10:49:09 +0000 https://wooddesigner.org/?post_type=ht_kb&p=17612 The minimum system requirements are: Windows 7, 8, 10 or higher and 8GB RAM recommended, 16GB if you’re working on large and complex projects. Graphics card (PolyBoard, StairDesigner): DirectX compatibility required which almost all cards have. We recommend the card has a minimum of 4GB memory. Other than access to the output, the free version…

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]]> How do I activate my software? https://wooddesigner.org/help-centre/activate-the-software/ Wed, 18 Nov 2020 10:46:32 +0000 https://wooddesigner.org/?post_type=ht_kb&p=17610 If you are using the free version of the software, there’s no need to activate it; just open up your software and start designing your project. If you have bought the full version, send us your User Code and we’ll send you back an Activation Code. Open the activation dialogue box by clicking the Help…

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